For the most up to date information, please read our returns & exchange policy here.We are confident in our product effectiveness and offer a 30-day satisfaction guarantee, which begins on the date your order is delivered. Refunds will be issued once

<div><strong>For the most up to date information, please read our returns &amp; exchange policy <a href="https://weddellwater.com/pages/returns-and-exchanges" target="_blank">here</a>.</strong></div><div>We are confident in our product effectiveness and offer a 30-day satisfaction guarantee, which begins on the date your order is delivered. <strong>Refunds will be issued once we receive the product back, minus a flat restocking fee of $4.99.</strong></div><div>If you purchased a product from one of our authorized retail partners, please follow that retailer&#x2019;s return policy. Please note: used or opened replacement cartridges, all gift cards, and select merchandise purchased on <a href="http://weddellwater.com" class="linkified" target="_blank">weddellwater.com</a> are final sale.</div><ul><li><strong>To start a return, please visit our return portal <a href="https://47be85-2.myshopify.com/apps/returns" target="_blank">here</a>.</strong></li><li>For U.S. customers, we offer a prepaid return label.</li><li>Please return the unit in its original packaging. There&#x2019;s no need to include any accessories (filters or plumber&#x2019;s tape) that have been used.</li></ul>

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Weddell Water

Find everything you need to know about Weddell Water's returns and exchanges—eligibility, process, timelines, and how to get started hassle-free.

Returns & Exchanges

What makes Weddell Duo different from other shower filters?

What contaminants does Weddell Duo remove?

What are the reduction percentages for the contaminants that Weddell Duo removes?

Where can I see NSF certification documentation?

Where can I see IAMPO certification documentation?

Could I drink the water filtered from Weddell Duo?

Why doesn’t my TDS meter show a difference after using Weddell Duo?

Product Features & Specs

How often do I need to replace the filter cartridges?

How do I replace the filters?

Why are my filters slowing down before the suggested lifespan?

What’s the difference between the three types of replacement filters?

Does Weddell Water offer a warranty?

Replacement Cartridges

Can I install the Weddell Duo Shower Filter myself?

Do I need any special tools for installation?

Can Weddell Duo be used with any type of shower head?

Will installing Weddell Duo affect water pressure?

Is the Weddell Duo compatible with handheld shower heads?

Where should I install the Weddell Duo if I have a handheld shower?

Does the orientation of Weddell Duo matter?

Installation & Maintenance

Where can I purchase Weddell Water products?

How do I track my order after it has been shipped?

Can I change or cancel my order after placing it?

Where can I learn more about shipping and delivery?

Do you ship internationally?

Shipping & Delivery

Who can sign up for the Weddell Water affiliate program?

How does the Weddell Affiliate Program work?

Does it cost anything to join the affiliate program?

How will I know if someone made a purchase with my link?

When do I receive my commissions?

Weddell Affiliate Program

What happens to the filters once they are sent back?

Is there a limit to how many free filters I can receive?

Can I use another shipping carrier besides USPS?

Do I need to clean the filters before sending them back?

How long does it take to receive my free set of filters?

Can I include other items in my shipment?

Is the recycling program available internationally?

Sustainability & Recycling Program

Do you offer international shipping?

How much does international shipping cost?

How long does international shipping take?

What if my international order is delayed, lost, or marked delivered but I didn’t receive it?

Do you offer expedited international shipping?

International Ordering