Start a return <a href="https://weddellwater.com/apps/returns" rel="noopener noreferrer" target="_blank">HERE</a>.

How do I start a return?

For the most up to date information, please read our returns & exchange policy here. We are confident in our product effectiveness and offer a 30-day satisfaction guarantee. Refunds will be issued once we receive products back minus a 10% restock fee

For the most up to date information, please read our returns &amp; exchange policy&#xA0;<a href="https://weddellwater.com/pages/returns-and-exchanges" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="Returns &amp; Exchanges">here</a>.We are confident in our product effectiveness and offer a 30-day satisfaction guarantee. Refunds will be issued once we receive products back minus a 10% restock fee.If you have purchased a product from one of our authorized retail partners, please follow that retailer&#x2019;s return policy. Please note, used or opened replacement cartridges, all gift cards, and select merchandise purchased on weddellwater.com are final sale.<ul><li>To start a return, fill out the request form&#xA0;<a href="https://47be85-2.myshopify.com/apps/returns" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">here</a>.</li><li>For US customers, we&#x2019;ll be able to offer a prepaid return label via UPS.</li><li>Please return the unit in its original packaging. No need to include any accessories (filters or plumber&apos;s tape) which have been used.</li></ul>

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Weddell Water

Find everything you need to know about Weddell Water's returns and exchanges—eligibility, process, timelines, and how to get started hassle-free.

Returns & Exchanges

What makes Weddell Duo different from other shower filters?

What contaminants does Weddell Duo remove?

What are the reduction percentages for the contaminants that Weddell Duo removes?

Where can I see NSF certification documentation?

Where can I see IAMPO certification documentation?

Could I drink the water filtered from Weddell Duo?

Product Features & Specs

How often do I need to replace the filter cartridges?

How do I replace the filters?

Why are my filters slowing down before the suggested lifespan?

What’s the difference between the three types of replacement filters?

Replacement Cartridges

Can I install the Weddell Duo Shower Filter myself?

Do I need any special tools for installation?

Can Weddell Duo be used with any type of shower head?

Will installing Weddell Duo affect water pressure?

Installation & Maintenance

Where can I purchase Weddell Water products?

How do I track my order after it has been shipped?

Can I change or cancel my order after placing it?

Where can I learn more about shipping and delivery?

Do you ship internationally?

Shipping & Delivery

Who can sign up for the Weddell Water affiliate program?

How does the Weddell Affiliate Program work?

Does it cost anything to join the affiliate program?

How will I know if someone made a purchase with my link?

When do I receive my commissions?

Weddell Affiliate Program

What happens to the filters once they are sent back?

Is there a limit to how many free filters I can receive?

Can I use another shipping carrier besides USPS?

Do I need to clean the filters before sending them back?

How long does it take to receive my free set of filters?

Can I include other items in my shipment?

Is the recycling program available internationally?

Sustainability & Recycling Program