What is your return policy?Updated a month ago

For the most up to date information, please read our returns & exchange policy here.

We are confident in our product effectiveness and offer a 30-day satisfaction guarantee. Refunds will be issued once we receive products back minus a 10% restock fee.

If you have purchased a product from one of our authorized retail partners, please follow that retailer’s return policy. Please note, used or opened replacement cartridges, all gift cards, and select merchandise purchased on weddellwater.com are final sale.

• To start a return, fill out the request form here.
• For US customers, we’ll be able to offer a prepaid return label via UPS.
• Please return the unit in its original packaging. No need to include any accessories (filters or plumber's tape) which have been used.