What is your return policy?Updated 15 hours ago

For the most up to date information, please read our returns & exchange policy here.

We are confident in our product effectiveness and offer a 30-day satisfaction guarantee, which begins on the date your order is delivered. Refunds will be issued once we receive the product back, minus a flat restocking fee of $4.99.

If you purchased a product from one of our authorized retail partners, please follow that retailer’s return policy. Please note: used or opened replacement cartridges, all gift cards, and select merchandise purchased on weddellwater.com are final sale.

• To start a return, please visit our return portal here.
• For U.S. customers, we offer a prepaid return label.
• Please return the unit in its original packaging. There’s no need to include any accessories (filters or plumber’s tape) that have been used.