We're here to help! If you have any further questions, please send us a message.

Shop

Contact Us

Weddell Water

Most international orders arrive within 4&#x2013;12 business days after shipment, depending on destination and customs processing.Please note:<ul><li dir="ltr" style="text-decoration:none;">Orders process within 1&#x2013;2 business days</li><li dir="ltr" style="text-decoration:none;">Customs clearance times vary by country</li><li dir="ltr" style="text-decoration:none;">Delivery timelines are estimates and not guaranteed</li></ul>You&#x2019;ll receive tracking information once your order ships.

Most international orders arrive within 4–12 business days after shipment, depending on destination and customs processing. Please note:. Orders process within 1–2 business days. Customs clearance times vary by country. Delivery timelines are estimat

How long does international shipping take?

International Ordering

What makes Weddell Duo different from other shower filters?

What contaminants does Weddell Duo remove?

What are the reduction percentages for the contaminants that Weddell Duo removes?

Where can I see NSF certification documentation?

Where can I see IAMPO certification documentation?

Could I drink the water filtered from Weddell Duo?

Why doesn’t my TDS meter show a difference after using Weddell Duo?

Product Features & Specs

How often do I need to replace the filter cartridges?

How do I replace the filters?

Why are my filters slowing down before the suggested lifespan?

What’s the difference between the three types of replacement filters?

Replacement Cartridges

Can I install the Weddell Duo Shower Filter myself?

Do I need any special tools for installation?

Can Weddell Duo be used with any type of shower head?

Will installing Weddell Duo affect water pressure?

Is the Weddell Duo compatible with handheld shower heads?

Where should I install the Weddell Duo if I have a handheld shower?

Does the orientation of Weddell Duo matter?

Installation & Maintenance

Where can I purchase Weddell Water products?

How do I track my order after it has been shipped?

Can I change or cancel my order after placing it?

Where can I learn more about shipping and delivery?

Do you ship internationally?

Shipping & Delivery

How do I start a return?

What is your return policy?

Returns & Exchanges

Who can sign up for the Weddell Water affiliate program?

How does the Weddell Affiliate Program work?

Does it cost anything to join the affiliate program?

How will I know if someone made a purchase with my link?

When do I receive my commissions?

Weddell Affiliate Program

What happens to the filters once they are sent back?

Is there a limit to how many free filters I can receive?

Can I use another shipping carrier besides USPS?

Do I need to clean the filters before sending them back?

How long does it take to receive my free set of filters?

Can I include other items in my shipment?

Is the recycling program available internationally?

Sustainability & Recycling Program

Do you offer international shipping?

How much does international shipping cost?

What if my international order is delayed, lost, or marked delivered but I didn’t receive it?

What is your international return policy?

Do you offer expedited international shipping?

How long does international shipping take?Updated 22 days ago